Just Ordered?
We will confirm your order via email. If you do not immediately receive a confirmation then call (800) 297-6386. You can also contact us via e-mail at customerservice@soccersupplies.com.

Domestic Shipments (Continental US)

• SoccerOne charges UPS’ published shipping rates. If you have any questions regarding these charges, please contact a customer service representative at (800) 297-6386.

• Shipping charges are based on weight, destination and priority. Orders are usually shipped via UPS. Drop Shipments (see Drop Shipments below) and orders exceeding 200lbs. contains items or weights that entitle you to lower shipping costs than what can be calculated online. A SoccerOne customer service representative will email and/or call you with actual costs and your shipping authorization within 24 hours. If you do not require this information and authorize the shipping as is, please indicate this in the Special Instructions box at Checkout.
• All orders are processed between 8:00 am and 4:00 pm PST, Monday - Friday. Orders are usually shipped within 24 hours.
• UPS-Ground delivery typically requires 1 - 5 business days (not counting day order is placed) within the continental USA View Delivery Map. Drop Shipments may require an additional 5 business days for delivery.
• UPS will charge additional charges for the following priority services:
  • Next-Day - UPS Overnight
  • 2-Day (Business Days) - UPS 2-Day Select
  • 3-Day (Business Days) - UPS 3-Day Select

Hawaii and Alaska
All Internet orders will be shipped UPS Ground or 2nd Day Air. Requests for U.S. Priority Mail must place their order by calling toll free (800) 297-6386 or (818) 887-3904, Monday through Friday 8:00 am to 5:00 pm Pacific Standard Time.

International Orders
Purchasers from U.S. Territories and U.S. Military bases (APO) should place their order by calling toll free (800) 297-6386 or (818) 887-3904, Monday through Friday 8:00 am to 5:00 pm Pacific Standard Time.

International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, it is not included in your merchandise and shipping charges. SoccerOne is not responsible, nor can offer any specific advice regarding custom duties and taxes. For more information, please consult with your local government import office.

Drop Shipments
Occasionally, we may choose to ship products directly from the manufacturer. Drop shipments regularly occur with large or heavy shipments such as, but not limited to, goal posts and player uniforms. Our manufacturers may require an additional 5 business days for delivery.

Backorders
From time to time, we may run out of a specific inventory item. Unless otherwise specified, the partial order will be shipped and invoiced and the out of stock item will be shipped at a later date. This process, called "backordering", will be shipped at regular ground rates and will not adversely effect any quantity discount pricing. Customer pays for shipping of backorders. Customers may cancel an item on backorder at any time. Backorders not filled within 60 days will be cancelled unless instructed otherwise.

 

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